Everything in one place
Direct messages and comments from your networks in one list – no more jumping between apps.
tiaki is launching soon. Here’s a sneak peek at what’s coming.
Inbox · Conversations and customers
Every question gets its answer.
Messages and comments from Instagram and Facebook land in one place – pre-sorted, with an assignee and lead status. You reply in seconds and keep every inquiry in view.
What the Inbox can do
All your conversations in one place.
For you and your team – at your desk and on your phone.
Already sorted
tiaki recognizes inquiries, questions, praise and complaints using clear rules – and tells you why. Spam gets filtered out.
Reply the way that fits
As a message, publicly under the comment, or personally via direct message.
Assignee and notes
Every inquiry gets an assignee and a note for the team.
From inquiry to job
New, In progress, Appointment, Quote sent, Won – you see how far along every inquiry is.
Tidy comments under your posts
Hide unwanted comments with a single tap.
Know right away
New messages show up as notifications on your phone – including from the app on your home screen.
Contacts create themselves
Anyone who writes to you is in your contacts – with the full history.
How it works
From message to reply in three steps.
1
Connect Facebook and Instagram once.
2
tiaki fetches messages and comments and pre-sorts them.
3
Reply, assign, set the lead status – done.
Everything works together
Conversations turn into customers.
Contacts
Every conversation is linked to the right contact.
Workflow automation
tiaki answers keywords on its own; everything else is up to you.
Team
Assignments visible to everyone.
Landing pages
Form inquiries land here, too.
Questions
What you want to know.
Which messages land in the Inbox?
Direct messages and comments from Instagram and Facebook, plus inquiries from your landing pages.
Can my team reply?
Yes. Every inquiry gets an assignee, and the whole team sees the notes.
How does tiaki pre-sort?
Using clear, visible rules – for every message you see why it counts as an inquiry, question, praise or complaint.
Goes well with
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Ready for a tidy Inbox?
We’d love to show you the Inbox in person · All features